Passion Meets Innovation

About Me

Jessie Cheng is a dedicated economic and workforce development leader specializing in strategic planning, market analysis, innovation, project management, and marketing, with expertise in AI-driven workforce solutions, customized workforce training, and work-based experiential learning. With over five years of experience, she manages ETP Cal-E-Force operations and leads key workforce initiatives, including the OCTA Bus Academy and the Cox Communications Training Program.

Beyond workforce development, Jessie’s passion for beauty and technology led her to create NeuroAesthetica. This platform integrates AI-driven insights and personalized solutions to help individuals explore tailored beauty treatments.

She is an active member of the University of Phoenix AI Research Group, Saddleback College AI Workgroup, and Work Experience Workgroup, contributing to AI integration and work-based experiential learning advancements. Additionally, she served as one of the chairs of Saddleback Cares, a community-focused initiative supporting student success and employee well-being.

Jessie holds an MBA from the University of Phoenix, certifications in Medical Office Management and Healthcare Information Systems, and is currently pursuing a Doctor of Management degree. An avid adventurer, she enjoys cycling, skiing, camping, white-water kayaking, and scuba diving, embodying a spirit of curiosity and exploration.

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A journey where passion and innovation transform ideas into impact.

Strategic and results-driven leader seeking a director-level role in a medical aesthetics or plastic surgery practice, where I can leverage expertise in strategic planning, market analysis, and cross-functional leadership to optimize operations, scale service delivery, and drive sustainable growth. Bringing a strong business and workforce development background, I offer a data-informed approach to expanding patient-centered services and strengthening operational performance. With a focused interest in aesthetic devices and treatments such as CoolSculpting® and Botox®, I aim to contribute to the advancement of high-impact solutions and support continued innovation in a competitive and evolving market.

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Objective

Strategic Program Management

Spearheaded initiatives to design and implement customized workforce training programs, resulting in a 30% year-over-year increase in client acquisition.
Led cross-functional teams to deliver high-impact projects, such as securing $264,696 in training value within seven months, surpassing contract targets by over 100%.
Advanced workforce development by pioneering internship and apprenticeship programs aligned with dynamic industry needs.

Stakeholder and Partnership Collaboration

Fostered strategic partnerships, engaging with over 2,849 clients and conducting 104 stakeholder meetings to align programs with industry demands.
Managed compliance-driven contracts like ETP Cal-E-Force (Salesforce), ensuring adherence to state guidelines and operational efficiency.

Marketing, Promotion, and Customer Engagement

Designed marketing campaigns to elevate program visibility, achieving measurable engagement and growth.
Aligned training programs with market trends using research insights, enhancing program relevance and boosting participation rates.

Presenting and Communicating Value

Delivered compelling presentations to stakeholders, showcasing program successes and their strategic value.
Created high-impact documentation to support business development and expand market reach.

Future Initiatives and Product Vision

Led forward-thinking initiatives like Playlab and LMI reporting to bridge workforce gaps and meet emerging demands.
Positioned programs for long-term success by anticipating industry trends and innovating workforce solutions.